Refund and Return Policy

Thank you for choosing Endosc product. We are committed to providing you with the highest quality products and services. If you are not satisfied with any product you purchase, we are willing to assist you with a refund or return.

Refund Conditions

To be eligible for a refund, you must meet one of the following criteria:

  • Damaged or defective product: If the IP camera, PTZ cameras, NVR, security systems, or solar security systems, etc you received was damaged in shipping or has a manufacturing defect, please contact us before receiving the shipment. Contact us within 48 hours and provide relevant photos or videos as evidence. We will process your refund or replacement product as soon as possible.
  • Wrong product: If you receive a product that does not match your order, please contact us within 48 hours after receipt. We will arrange delivery of the correct product for you and take care of taking back the wrong product.
  • Product not received: If you have not received the product beyond the estimated delivery time after order confirmation, please contact us immediately. We will track your order and do our best to ensure you receive the product as soon as possible. If you do not receive the product due to our fault, we will provide a full refund.

Return Process

If you’re eligible for a refund, you can follow these steps to make a return:

  1. Contact customer service: Please contact us through our official website or customer service email and provide your order number and reason for return. Our customer service team will guide you through the return process.
  2. Shipping your product: We will provide you with a return address and instruct you on how to safely ship your product back. Please ensure that the product remains intact during the return process and uses secure packaging materials.
  3. Refund Processing: Once we receive and inspect your returned product, we will begin processing your refund immediately. Refunds will be made to the original payment method and will usually be credited to your account within 3-5 working days.

Precautions

  • All refunds will be made to the payment method you used to purchase the product.
  • You are responsible for the postage costs of returning the product unless the product has a manufacturing defect or you received the wrong product.
  • Refund amounts will not include any original shipping charges.
  • We reserve the right to refuse a refund if your return does not comply with our refund policy.

Packaging and Product Integrity

To ensure your return goes smoothly, please ensure that the product’s original packaging is intact and that all accessories and accessories are included. If the product is damaged during the return process or is missing accessories, it may affect the amount of your refund.

Refund Processing Time

Refund processing times may vary depending on the refund method and your region. Generally, refund processing will be completed within 7 working days once we receive and inspect your returned product. Please note that some banks or payment institutions may take additional time to process refunds, so you may need to wait several business days before you see the refund amount in your account.

Exchange Options

If you wish to exchange a product rather than receive a refund, we will endeavor to provide you with the same or similar product. If the required product is not available or a similar substitute does not exist, we will negotiate with you other solutions such as a refund or other products.

Return Shipping Advice

We recommend that you mail your returned product with a tracking number and insurance service to ensure the safety and traceability of the product during shipping. We will not be responsible for any loss or damage caused during the return process.

Inspection of Returned Products

Upon receipt of your returned product, we will inspect it to ensure its integrity and original condition. If any human damage or signs of use are found on the product, it may affect the amount of your refund or result in the refund being refused.

Special Case

In some special cases, such as bulk orders or custom products, special refund and return policies may apply. Please contact our customer service team for more information.

Contact US

If you have any questions or need assistance with our refund and return policy, please feel free to contact our customer service team. We will be happy to support you and solve your problems.

We look forward to cooperating with you again, and welcome to follow our social media accounts for more product information and latest offers! Here you can interact with us, participate in sweepstakes, and learn more about our products and services. Click the link below to follow:

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